Your Wyze Light Bulb is offline because there is an issue with your internet connection or the bulb’s firmware is not up to date.
The Wyze Light Bulb is a smart lighting option to automate your home, but you might run into issues like the bulb showing as offline in the Wyze app or disconnecting for no reason.
In this article, we’ll take a look at why your Wyze light bulb is showing offline and how to fix the issue. We’ll provide more information on network issues and other issues that might be the cause, and at the end of this guide, you should be able to fix it.
Why is My Wyze Light Bulb Offline?
As we’ve mentioned in our opening paragraph, the main cause of this problem is the internet connection. This is because you need a working WiFi network to access the Wyze Bulb features on the app.
The Wyze light bulb offline issue is not only caused by your internet; other things might have caused your device to be offline. Here are the issues that can make your Wyze light bulb offline:
1. Network Connectivity Problems
This is the big one, the unparalleled tech hiccup, and common among several smart home gadgets. Users have reported difficulty setting up the bulbs because they only support 2.4GHz Wi-Fi networks and not 5GHz.
This limitation is crucial because many modern routers operate on the 5GHz band. Therefore, potential users of Wyze bulbs must ensure their routers are set to use the 2.4GHz band before getting into the setup process.
Other network-related issues that can affect your Wyze bulb are poor WiFi signal strength and transmission interference.
2. Wyze App Problem
The issue might be with the Wyze app, and this is possible if you’re using an outdated version of the app.
3. Dimmer Switch Problem
Another potential cause of your bulb being offline is dimmer switches. It is not recommended to use a dimmer switch with your Wyze bulb.
4. Bulb Not Securely Screwed
Your bulb will disconnect or appear offline if it is not properly inserted into the light socket.
5. Power Problem
If you’re having power problems, your Wyze bulb will be disconnected from the internet, and this will cause it to be offline.
6. Outdated Firmware
Most of the time, the bulb might just need a firmware update to function properly.
How to Fix Wyze Light Bulb Offline
We’ve listed the problems that are potentially causing your smart bulb to appear offline. Now that we know the causes of this problem, the next action is to fix it.
Follow the steps below to fix your Wyze light bulb that keeps going offline.
1. Update the Wyze App
Check the app store on your phone to see if there is a new update for the Wyze app. Alternatively, you can confirm the app version from the app and then compare it to the latest app release version. Here’s how:
- Open your Wyze app.
- Next, go to the Account tab and tap on About.
- Take note of your current app version listed beneath the Wyze logo.
- Go to the Wyze app Release Notes & Firmware page to compare the version.
If you find that your current version is outdated, then you’ll need to update to the latest version. Once the app is updated, or if your app is the latest version and you’re still experiencing the issue, proceed to the next step.
2. Update Wyze Bulb’s Firmware
Bugs or patches might have caused your bulb to malfunction; you can fix this by performing a firmware update. Here’s how:
- Open the Wyze app on your phone.
- Go to the Account tab and select Firmware Update.
Update the bulb firmware if any is available. If there’s no firmware update available, your bulb is up-to-date.
3. Examine the Bulb
After making sure your Wyze app and firmware are up-to-date, the next fix is to recheck the bulb. You’ll need to make sure the bulb is securely inserted into the light socket.
You can undo the screw from the light socket and reinstall it, just to make sure it is making contact with electricity. Also, make sure you’ve powered on the bulb using the physical switch.
If your Wyze bulb is controlled by a dimmer switch, move it to a different socket, since dimmer switches can cause issues with the bulb. But if you can’t move the bulb to a different socket, you can make sure the dimmer switch is turned up to its highest setting.
4. Check your WiFi Network
Smart home devices like the Wyze light bulb will not work with a 5GHz WiFi network. If you’re using a WiFi network that broadcasts on 5GHz or switches between 2.4GHz and 5GHz, then this is why your bulb is offline.
You can check your WiFi band by viewing WiFi information on a connected device. If your network is running at 5 GHz, follow the steps below to enable 2.4 GHz settings on your router.
- First, boot up your Windows PC or laptop.
- Click on the search icon, type in “CMD” and open the command prompt.
- In the command prompt, type “ipconfig”.
- Now, copy the default gateway and paste it into your browser.
- Log in with “admin” “admin” as your username and password.
- Based on your router’s settings, go to the Network tab.
- Enable the 2.4 GHz WiFi band.
- Restart your router.
- Finally, connect to your Wyze Bulb.
That’s how to enable 2.4 GHz on your router. In the case where you don’t have a Windows PC, you can always get your router’s IP address from your Mac, Android, or iPhone by viewing your WiFi network details. It is usually labeled “Gateway” or “Router.”
Your Wyze bulb should work just fine after changing your network band, but if it doesn’t, follow the steps below to further troubleshoot your network:
Power Cycle your Router
To perform a power cycle on your network router or modem, simply unplug it from power for 5 minutes and then plug it in.
5. Reset and Reconnect your Bulb
If the other steps have not worked for you, the last action to take is to reset your Wyze Bulb and then reconnect it to the app.
This is recommended since it’ll clear the bulb setup data, like WiFi network and other custom settings, and have you set it up again.
But before performing a reset, it is advisable to send in an app log and take note of the log ID. You’ll need to do this on the Wyze app. Here’s how:
- Open the Wyze app and tap on your Wyze Bulb.
- Next, tap the settings icon, and then Wyze Support.
- Click Submit a log and choose Connectivity Issues.
- Complete the details and submit your app log.
Take note of the generated app log ID just in case you have to send it in to support, then continue with the reset.
Here’s how to reset and reconnect your bulb:
- Open the Wyze app, go to settings, and click Delete Device.
- Find the light switch that controls the bulb and turn the light on or off three times.
- The bulb will start pulsing (blinking) slowly, indicating the reset was successful.
- Go to your Wyze app and tap on the plus icon at the top left.
- Tap Add Device, and then select Power & Lighting.
- Choose your bulb model.
- Follow the onscreen instructions to complete the setup.
The issues with the bulb will be fixed after performing a reset and then setting it up again. During the setup process, make sure that you’re choosing the correct WiFi network and also typing the correct password for that WiFi.
Contact Wyze Support
If your Wyze Bulb has to be regularly set back up after going offline, then you’ll need to contact Wyze Support. This is when the log ID you saved from before will be useful in finding a solution.
If your Wyze bulb is offline after a power outage or other electricity fluctuations, it can be caused by the Wyze bulb being faulty or the light socket being burned.
FAQs
Does Wyze work during power outage?
No, Wyze will not work while the power is out. Since they do not come
with any backup battery in them.
But the Wyze device will remember its settings and reconnect once power is restored.
Why is my Wyze bulb blinking?
Your Wyze Bulb flickers or blinks randomly if it is not securely in place or using a dimmer switch. To fix this issue, tighten the bulb to its socket and turn up the dimmer switch to its highest.
Final Thoughts
The troubleshooting steps above have addressed the issue of the Wyze bulb being offline. In summary, here are some of the solutions we’ve tried:
- Updating the Wyze app and firmware
- Examining the bulb for issues
- Checking your network
- Performing a reset and reconnecting the bulb.
Hey! I’m Louis, a Java Developer and Mobile App Developer who has an interest in smart home automation.
